Our Mission and Impact

Empowering Primary Healthcare Professionals

DXY launched its Primary Healthcare Empowerment Programme in 2019 to address shortages of skilled healthcare professionals in underserved areas. Through skills development, technical support, talent recruitment and access to professional knowledge, the programme helps primary healthcare professionals strengthen their capabilities and improve local standards of care.

The programme has reached more than 1,500 primary healthcare institutions and nearly 21,000 healthcare workers across 11 provinces and regions. It has also provided free digital health services to more than 6 million people in county and rural communities.

Providing Free Health Education and Medical Consultations

DXY promotes public health education and encourages broader participation in building a healthier and more equitable society. We also mobilise our professional resources to respond quickly when communities face emergencies.

Since 2020, DXY Doctor has provided free digital medical consultations for primary communities and areas affected by natural disasters. More than 10,000 physicians from leading tertiary hospitals have participated, offering preliminary medical guidance, answering health questions, sharing practical health information and supporting access to medication for chronic conditions.

These services have benefited more than one million patients in county and rural communities, helping address barriers to timely medical advice and care.

Improving Digital Health Literacy for Gig and Platform Workers

People working in emerging forms of employment, including delivery riders and other platform workers, often face distinctive health challenges and may have limited access to reliable, relevant health guidance.

Since 2024, under the guidance of the China Federation of Internet Societies, DXY has worked with authoritative partners to deliver a public interest programme focused on improving digital health literacy among these communities.

Through accessible digital tools and tailored educational resources, the programme addresses areas such as physical fatigue, sleep and mental health, chronic disease prevention, nutrition, traffic safety and emergency response. It supports the goals of both Digital China and Healthy China while helping workers make better informed health decisions.

Supporting the Healthy Development of Children

In 2025, DXY joined a youth online protection initiative led by the China Federation of Internet Societies, working with national organisations specialising in children’s mental health, oral health and online literacy.

Combining online and in-person activities, the initiative brought together national resources to support children’s physical and mental well-being. During 2025, it reached Foping County in Shaanxi, Kashgar in Xinjiang and Dingri County in Tibet, providing support to nearly 10,000 children.

Expanding Access to HPV Vaccination

In 2022 and 2023, DXY Doctor partnered with the Yinchuan Women’s Federation and the Yinchuan Municipal Health Commission on the “Every Woman Needs This Cancer-Preventing Vaccine” public interest initiative.

The programme provided 1,000 doses of bivalent HPV vaccine, enabling 500 girls aged 9 to 14 from disadvantaged backgrounds in Yinchuan to receive vaccination free of charge.

In 2024, DXY donated RMB 339,000 to disease-control authorities in Diqing Tibetan Autonomous Prefecture to purchase a further 1,000 doses for eligible girls.